FAQ
Questions, answered
Still unsure? Book a live demo and we'll walk through your exact workflow.
Displaying all 10 questionsClick to expand
1
How long does it take to get started with Visakix?
Most agencies are live within a day. You create your agency, invite your team, pick your destination workflows and start intake immediately—no implementation project required.
2
Can I migrate existing clients and applications?
Yes. Import clients, cases and documents from CSV or Excel, and our onboarding team will help map your existing fields during the free trial at no cost.
3
Which countries and visa types are supported?
Visakix supports 120+ destinations with maintained checklists and timelines for student, work, visitor, business, PR and dependent visa categories.
4
How secure is our client data?
Data is encrypted in transit and at rest, access is role-based, every action is audit-logged, and the platform is built to SOC 2 aligned controls with regional data residency options.
5
What does the AI assistant actually do?
It verifies documents, suggests the strongest visa route, drafts emails and checklists, translates content, and scores refusal risk. A human consultant always approves the final decision.
6
Can I use my own branding and domain?
On Growth you get a branded client portal and agency website. On Enterprise you get full white label with your own domain, logo, colours, and email sender.
7
Which payment gateways can I connect?
Stripe, Razorpay, and PayPal are supported natively with multi-currency invoicing, partial payments, refunds, and automatic reconciliation.
8
Do you charge per application?
No. Pricing is per plan, not per case. Growth and Enterprise include unlimited applications so your costs stay predictable as you scale.
9
Is there an API for custom integrations?
Yes. Enterprise includes a documented REST API and webhooks so you can connect internal systems, BI tools, or partner portals.
10
What support is included?
All plans include email support and the help centre. Growth adds priority response times, and Enterprise includes a dedicated success manager and a 99.9% uptime SLA.
Live Walkthrough Available
Have specific questions for your team?
Book a personalized 1-on-1 demo with our visa automation specialists and see how Visakix handles your exact document workflow.